Student Complaint Process

Student Complaint Appeal/Process

Mobile Technical Training wants to see all students succeed. We believe in the phrase “there is a solution to every problem,” and want to have as many resources available to help students achieve their goals. If students feel they have a complaint that needs to be addressed, we first encourage them have open lines of communication with staff and instructors. If they feel the communication is not taking place, they can refer to our student complaint process as follows: 

Students who have complaints are encouraged to first bring the matter to their instructor’s attention if it’s an educational matter or student services if it’s not educational related. Instructors and Student Services Staff are trained to address all concerns immediately and always refer to the school catalog for guidance on how to address certain complaints.

All students’ complaints will be recorded in writing for school records. If the complaint cannot be resolved, the instructor/staff, the student must bring the issue to the attention of the director or assistant director right away to receive guidance on how to proceed.

Students are advised to  make an appointment for a meeting with the school director by submitting a written request if they feel their concern has not been addressed.

All written requests should include the following information: 

1. The student’s full name, DOB, current address, and phone number.
2. The student’s enrollment dates and instructor.
3. State the concern including dates, times, instructors, staff members, and any other students who may be involved.
4. Attach copies of any documents or materials that support your concern.
5. The statement must be dated and signed by the student.

The school director or assistant director will notify the student in writing of the meeting date in which the concerns and appeal will be addressed.  If the complaint pertains to an instructional/class matter, the student’s instructor will also be consulted.  If the complaint pertains to an administrative matter, the staff member involved will be consulted. 

Every effort will be made to bring an amicable closure to the concern.  Should it be necessary, an additional panel of instructors or staff members will hear the concerns and will be asked to assist in bringing a resolution to the concern.  The student will be notified in writing of the meeting outcomes. The decision of the Director and/or appeal panel is final.  If after taking these steps, students feel their complaint has not adequately been addressed or that the school is not in compliance with Standards of Accreditation, they may file a written complaint with the school’s accrediting company by using the accreditor’s complaint form.

Here is additional information on the student complaint procedures required by the school’s accreditation agency:

STUDENT COMPLAINT PROCEDURE

Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:

Accrediting Commission of Career Schools & Colleges 2101 Wilson Boulevard, Suite 302

Arlington, VA 22201

(703) 247-4212

www.accsc.org | complaints@accsc.org

A copy of the ACCSC Complaint Form is available at the school and may be obtained by contacting complaints@accsc.org or at https://www.accsc.org/Student- Corner/Complaints.aspx.

The following is an outline of the Commission’s procedures for reviewing complaints: (For further information on the Commission’s procedures please refer to Section VI, Rules of Process and Procedure, Standards of Accreditation.)

1. All complaints that are reviewed by the Commission must be in written form and should include permission from the complainant for ACCSC to forward a copy of the complaint to the school. If permission is not included in the complaint letter, the Commission will forward a copy of the ACCSC Complaint Form requesting the complainant’s permission. If a complainant does not submit a signed complaint form, the Commission, at its discretion, may not be able to process the complaint.

          Permission is not necessary for advertising complaints since advertising is considered public information.

2. The Commission will conduct an initial review of the complaint to determine whether the complaint sets forth information or allegations that reasonably suggest that a school may not be in compliance with ACCSC standards or requirements.
   • If additional information or clarification is required, the Commission will send a request to the complainant. If the requested information is not received within 30 days, the complaint may be considered abandoned and not investigated by ACCSC.

• • If the Commission determines after the initial review of the complaint that the information or allegations do not reasonably suggest that a school may not be in compliance with ACCSC standards or requirements, the complaint may be considered closed and not investigated by ACCSC.

• • If the Commission determines after the initial review of the complaint that the information or allegations reasonably suggest that a school may not be in compliance with ACCSC standards or requirements, the Commission will forward the complaint to the school named in the complaint and will summarize the allegations, identify the ACCSC standards or requirements that the school allegedly violated, and allow the school an opportunity to respond. In the event that there is a pending on-site evaluation at the school, the on-site evaluation team and the school may be made aware of the complaint at any stage in this process. In all instances, the Commission will take the school’s response to the complaint into consideration prior to rendering a decision.              

3. In cases of advertising violations, the Commission will forward a copy of the advertisement to the school, citing the standard that may have been violated and requesting a response before a specific date.                                                                                                                                                                                                                                                                            
4. If a news article or media broadcast carries a negative report on an ACCSC accredited school, the school is requested to respond to the statement(s) on or before a specific date.                                                                                                                                                                              
5. The school will have an opportunity to submit a response to the complaint. The Commission will review the complaint and the response for compliance with accrediting standards and requirements.                                                                                                                                                                                                                                                                               
6. If the Commission concludes that the allegations may establish a violation of ACCSC standards or requirements, the Commission will take appropriate action to require the school to achieve compliance as required and will send a letter to the complainant (and a copy to the school). A record of this file is maintained at the Commission’s office.                                                                                                                   
7. If the Commission concludes that the allegations do not establish a violation of standards or requirements, The Commission will consider the complaint closed.                                                                                                                                                                                                
8. In all instances, the Commission will send a letter to the complainant and the school regarding the final disposition of the complaint, and a record of the complaint will be kept on file at the Commission’s office.

Students are also given information on filing a complaint with the state in which the school is approved to operate. Students can contact New Jersey Department of Labor & Workforce Development, Center for Occupational Employment Information, Attention: Conflicts at P.O. Box 057, Trenton, NJ 08625-0057. Conflict resolution Questions can be found on the website at https://www.nj.gov/labor/lwdhome/coei/teu.html